Refund policy

Return & Refund Policy

Returns

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must meet the following conditions:

  • All original tags and accessories must be included.

  • The item must be in the same condition that you received it, unworn or unused.

  • The item must be in its original packaging.

To start a return, please contact us at info@85-store.com. Items sent back to us without first requesting a return will not be accepted.

Please note that customers are responsible for all return shipping costs. （※返送時の送料はお客様のご負担となりますのでご了承ください。）

Return Address:

85-store

100 Honmachi 4-chome

Nanto, Toyama 932-0217

Japan

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

We cannot accept returns on the following items:

  • Sale items

  • Pre-order items and custom products

Exchanges

We accept exchanges within 15 days of receiving your item. To be eligible for an exchange, your item must meet the same conditions as a return:

  • All original tags and accessories must be included.

  • The item must be in the same condition that you received it.

  • The item must be in its original packaging.

To start an exchange, please contact us at info@85-store.com. Items sent back to us without first requesting an exchange will not be accepted.

Please ship your exchange items to the return address listed above.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 to 10 business days.

If it has been longer than 10 business days since your refund was approved and you still haven't received it, please contact us at info@85-store.com.